Khanya Life Shipping Policy

Last updated: April 2026

Domestic Shipping (South Africa Only)

Khanya Life currently ships across major hubs within South Africa as part of our pilot rollout.

All orders are processed within 1–2 business days (excluding weekends and public holidays). Once dispatched, delivery timelines vary by location and delivery method.

Delivery Options

We offer two delivery methods depending on how you order:

1. KasiPreneur Collection (Kiosk Pickup)

• Cost: R35 (unless waived)
• Collection Days: Wednesdays & Fridays (based on dispatch schedule)
• Location: Assigned KA speed delivery kiosk or collection point
• Requirements:
  • Valid ID or ID copy
  • Order reference number

You will receive a WhatsApp notification confirming:

• Collection readiness
• Collection location
• Reference details

2. Home Delivery (Courier Service)

Available to both:

• Direct customers (DTC)
• KasiPreneurs who opt for delivery

• Cost: Calculated at checkout
• Free Shipping (Pilot): DTC orders over R400 qualify for free delivery
• Coverage: Major hubs nationally
• Estimated Delivery Time: 2–5 business days after dispatch

Delivery Timelines

Estimated delivery times after dispatch:

• Major cities (JHB, CPT, DBN): 2–3 business days
• Other urban areas: 3–4 business days
• Outlying/regional areas: 3–5 business days

Please note: Delivery timelines are estimates only and may be affected by:

• Public holidays
• Courier delays
• Weather or operational constraints

Order Tracking

• Direct-to-consumer customers will receive tracking details via email or WhatsApp once dispatched
• KasiPreneurs collecting at kiosks will receive collection notifications via WhatsApp

Risk Transfer

Risk in the goods passes to the customer:

• For kiosk collection: Upon successful collection and handover
• For courier delivery: Upon confirmed delivery at the provided address

Khanya Life is not liable for loss or damage occurring after this point.

Lost or Damaged Parcels

If your order is:

• Damaged
• Incorrect
• Missing

You must notify us within 36–48 hours of:

• Delivery confirmation; or
• Collection

Email: hello@khanyalife.com

Include:

• Order number
• Description of issue
• Clear photos (if damaged)

We will investigate and resolve the issue as quickly as possible.

International Shipping

We do not currently offer international shipping during the pilot phase. This will be reviewed as we scale.

Changes to This Policy

As Khanya Life grows, we may update our shipping model, pricing, and delivery options. All changes will be reflected on this page.