PAIA Manual

KHANYA LIFE WELLNESS (PTY) LTD
Prepared in terms of Section 51 of the Promotion of Access to Information Act (PAIA), Act 2 of 2000

1. Introduction

This manual has been prepared in accordance with the Promotion of Access to Information Act, 2000 (PAIA), to facilitate requests for access to records held by Khanya Life Wellness (Pty) Ltd.

Khanya Life Wellness is committed to transparency, accountability, and the responsible handling of information in compliance with applicable South African legislation, including the Protection of Personal Information Act (POPIA).

2. Company Details

Company Name: Khanya Life Wellness (Pty) Ltd
Registration Number: 2025/638716/07
Address: Private Bag X24, Tygervalley, 7536
Email: core@khanyalife.com
Website: www.khanyalife.com

3. Information Officer

In terms of POPIA and PAIA, the Information Officer is responsible for ensuring compliance.

Name: Ingrid Jacobs
Email: ingrid@khanyalife.com
Contact Number: +27 76 433 2135

4. Guide on How to Use PAIA

A guide on how to use PAIA is available from the South African Human Rights Commission (SAHRC).

Website: www.sahrc.org.za

5. Records Held by Khanya Life Wellness

Khanya Life Wellness holds records in the following categories:

5.1 Company Records

• Registration documents
• Shareholder agreements
• Memorandum of Incorporation (MOI)

5.2 Financial Records

• Accounting records
• Tax records
• Invoices and receipts

5.3 Operational Records

• Supplier agreements
• Logistics and distribution records
• Product and manufacturing documentation

5.4 Customer & Reseller Records

• Customer contact details
• Order history
• Reseller onboarding information
• Communication records (including WhatsApp interactions)

5.5 Marketing & Digital Records

• Website data
• CRM records (e.g., Zoho)
• Analytics and engagement data

6. Processing of Personal Information (POPIA)

Khanya Life Wellness processes personal information in accordance with POPIA.

Personal information is collected for:

• Order fulfilment
• Customer engagement
• Reseller onboarding and support
• Marketing (with consent)

All personal data is processed lawfully, stored securely, and only used for its intended purpose.

7. Request Procedure

To request access to records:

1. Submit a written request via email to the Information Officer
2. Clearly specify:
   • The record requested
   • Your identity and contact details
   • The reason for the request (if required)
3. Khanya Life will respond within the timelines prescribed by PAIA.

8. Fees

A request fee may be applicable depending on the nature of the request, in accordance with PAIA regulations.

9. Grounds for Refusal

Access to records may be refused in terms of PAIA where:

• Disclosure would violate personal privacy
• Records are confidential or commercially sensitive
• Legal privilege applies

10. Availability of the Manual

This manual is available:

• On the Khanya Life Wellness website
• Upon request via email

11. Updates to This Manual

This manual may be updated from time to time to reflect regulatory or operational changes.

Date of Compilation: 24 March 2026
Version: 1.0