Khanya Life Wellness (Pty) Ltd – Privacy Policy
Effective Date: 1 April 2026
Last Updated: 26 March 2026
1. Introduction
Khanya Life Wellness (Pty) Ltd (“Khanya Life”, “we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy in accordance with the Protection of Personal Information Act, 2013 (POPIA).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, products, services, WhatsApp channels, and reseller programmes.
2. Information Officer
Khanya Life Wellness has appointed and registered an Information Officer with the Information Regulator.
Information Officer: Ingrid Jacobs
Email: ingrid@khanyalife.com
WhatsApp: 076 433 2135
Postal Address: Private Bag X24, TYGERVALLEY, 7536
3. Personal Information We Collect
We may collect and process the following categories of personal information:
3.1 Identity and Contact Information
- Name and surname
- Phone number
- Email address
- General location
3.2 Transaction and Order Information
- Purchase history
- Order details
- Payment confirmations (processed via third-party providers)
3.3 Reseller / Programme Information
- Registration details
- Participation and sales activity
- Performance tracking
3.4 Technical and Usage Information
- IP address
- Browser type
- Device information
- Website interaction data
3.5 Communications
- WhatsApp messages
- Emails and support queries
4. Purpose of Processing
We process personal information for the following purposes:
- To provide and deliver products and services
- To process orders and manage logistics
- To support reseller and community programmes
- To communicate with customers and partners
- To improve our services and user experience
- To comply with legal and regulatory requirements
5. Legal Basis for Processing
We process personal information where:
- You have provided consent
- Processing is necessary to perform a contract
- We have a legitimate business interest
- Processing is required by law
6. Direct Marketing
We may contact you for marketing purposes via:
- SMS
Only where you have provided consent per the communication channel.
You may withdraw your consent at any time, free of charge, by:
- Clicking unsubscribe links
- Replying “STOP” to messages
- Contacting us directly via the channels listed in Section 16
We maintain records of consent where required.
7. Right to Object
You have the right to object to the processing of your personal information at any time.
This right is free of charge and may be exercised via:
- WhatsApp: 076 433 2135
- Email: ingrid@khanyalife.com
- SMS/Phone: 076 433 2135
- Post: Private Bag X24, TYGERVALLEY, 7536
8. Health & Wellness Information
Khanya Life provides wellness-related products and services.
We do not:
- Provide medical advice
- Diagnose or treat medical conditions
Any health-related information:
- Is provided voluntarily
- Is used for general wellness purposes only
- Is processed with enhanced safeguards in line with POPIA requirements for special personal information
9. Sharing of Personal Information
We may share personal information with:
- Logistics and delivery partners
- Payment service providers
- Technology and platform providers (e.g., CRM systems, hosting providers)
- Operational service providers
All third parties are required to:
- Process information only on our instructions
- Implement appropriate security measures
- Maintain confidentiality
10. Operator Agreements
Where third parties process personal information on our behalf, Khanya Life ensures that appropriate written agreements are in place in accordance with POPIA Sections 20–21.
11. Cross-Border Transfers
Personal information may be transferred outside of South Africa where necessary for business operations, including through cloud-based services such as WhatsApp (Meta) and other service providers.
Such transfers are conducted in accordance with POPIA Section 72, and appropriate safeguards are applied.
12. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Ensure website functionality
- Analyse usage and performance
- Support marketing and campaign optimisation
Types of cookies used:
| Type | Purpose |
|---|---|
| Essential | Core website functionality |
| Analytics | Usage tracking and insights |
| Marketing | Campaign performance and targeting |
You can manage your cookie preferences via your browser settings.
13. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including:
- Customer and reseller data: as required for service delivery
- Financial and transactional records: retained in accordance with applicable laws (typically 5–7 years)
14. Security Measures
We implement appropriate technical and organisational measures to protect personal information, including:
- Role-based access control
- Secure cloud-based storage systems
- Restricted data sharing permissions
- Password protection and authentication controls
15. Data Breaches
In the event of a data breach, Khanya Life will:
- Investigate and contain the incident
- Assess the risk to affected individuals
- Notify affected individuals where required
- Notify the Information Regulator where applicable
All actions will be taken as soon as reasonably possible in accordance with POPIA Section 22.
16. Your Rights
You have the right to:
- Access your personal information
- Request correction or updating of your information
- Request deletion (where applicable)
- Object to processing
- Withdraw consent at any time
17. Contact Details
For any privacy-related queries or requests, please contact:
Email: ingrid@khanyalife.com
WhatsApp: 076 433 2135
Postal Address: Private Bag X24, TYGERVALLEY, 7536
18. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.