Khanya Life – Return and Refund Policy

Effective Date: April 2026

This policy explains how refunds, returns, and exchanges are handled for purchases made through the Khanya Life website and applies to direct-to-consumer (DTC) customers.

This policy is aligned with the Consumer Protection Act (CPA).

1. Consumer Rights

Under the CPA, you have the right to receive goods that are:

• Safe and of good quality
• In working order
• Free of defects
• Reasonably suitable for their intended purpose

If a product does not meet these standards, you may be entitled to a repair, replacement, or refund.

2. Damaged, Defective, or Incorrect Items

If your order arrives:

• Damaged
• Defective
• Incorrect

Please notify us within 36–48 hours of delivery (aligned with our Shipping Policy).

Email: hello@khanyalife.com
WhatsApp: 076 433 2135

Please include:

• Your order number
• Description of the issue
• Clear photographs (including packaging, batch/expiry where applicable)

Resolution

Once verified, we will:

• Replace the product; or
• Issue a refund where appropriate

in line with the CPA.

3. Defective Products

In terms of the CPA:

• You may return defective or unsafe products within 6 months of purchase
• You may request:
  • A replacement; or
  • A refund

Khanya Life reserves the right to:

• Inspect the product
• Verify the defect before processing

4. Change of Mind Returns

Due to the nature of consumable wellness products:

• Returns are not accepted for change of mind once products have been opened or used

If your order has not yet been dispatched, cancellation may be possible.

5. Hygiene & Safety Limitation

For safety and quality reasons:

• Opened or partially used consumable products cannot be returned unless defective

6. Reseller Purchases

This Refund Policy applies to direct consumer purchases only.

• Products purchased for resale (including starter packs) are governed by the Reseller Participation Terms
• Such purchases are:
  • Non-refundable (unless defective under CPA)
  • Subject to separate commercial terms

7. Refund Processing

Where a refund is approved:

• Refunds will be processed using the original payment method where possible
• Processing times may vary depending on the payment provider
• Refunds are only processed on a Monday. Please allow 2–3 days to reflect in the bank account.

8. Important Notes

• We may decline refund or return requests where:
  • Products have been misused
  • Products were improperly stored after delivery
  • Insufficient information is provided
• This policy must be read together with our:
  • Terms of Service
  • Shipping Policy
  • Privacy Policy

9. Contact Us

For all refund or return queries:

Email: hello@khanyalife.com
WhatsApp: 076 433 2135